1. Account and profile information
Account information can include your email address, password hash, display name, preferred language and enabled capabilities. Profile information can include a photo, gender or privacy choice, sports, playing preferences and other information you choose to provide.
Passwords are stored as password hashes rather than readable passwords. Do not send passwords or reset links to Support.
2. City, location, sports and scheduling
JuegaNow is local by design. Registration and profile features can store your selected city, country, region, city identifier, approximate city coordinates and timezone so the service can show relevant local activity and schedule times correctly.
A player does not need to publish a home address to appear in city-based discovery. Exact game or venue locations can be stored when organizers or venue managers provide them and may be shown to members who need those details.
We process selected sports, availability windows, games you create or join, invitations, requests, team participation, venue activity, reservations and schedule conflicts. JuegaNow can preserve the availability you originally posted while calculating effective free time around confirmed commitments.
3. Reliability, check-in and attendance
We process check-ins, attendance confirmations, cancellations, no-show reports, scored games, reliability percentages and dispute outcomes to provide Player and Organizer reliability and help members make informed participation choices.
Current scoring is show-up=100, late cancellation=50, no-show=0 and proper cancellation before the cutoff=neutral. A member can remain labeled New until at least 3 scored games. Team-associated games currently use the responsible organizer's reliability rather than a separate Team score.
4. Messages, Community, Support and moderation
Game Chat, Community posts, reports, Support tickets, replies, moderation records and information submitted in a dispute can be processed to deliver communications, resolve problems, enforce rules and protect the platform.
Do not submit unnecessary sensitive information. If evidence is needed for a dispute, provide only what is reasonably relevant.
5. Venue and business information
Venue/Business features can store venue names, addresses, map links, phone numbers, websites, descriptions, courts or fields, supported sports, surface, capacity, booking intervals, open time and reservation records.
Information intentionally published as a business or venue listing can be visible to members or the public as necessary for discovery and reservations.
6. Notifications and activity
JuegaNow stores notifications and metadata such as category, priority, role context, sport, city, related game/team/venue/support entity, unread/opened state and delivery eligibility. This lets us show timely alerts and permanent history and prepares the same event system for future mobile push notifications.
We may process last-seen or activity timestamps to support security, notification logic, account experiences and operational diagnostics.
7. Technical, security and legal-consent records
Servers can process technical data such as IP address, browser/user-agent information, session identifiers, request logs, security events and error logs to operate and protect JuegaNow.
When you accept Terms and Privacy documents, JuegaNow can keep an audit record of the document versions, acceptance time, language, source and limited technical context such as IP address and user agent.
8. How we use information
We use information to create and secure accounts; localize the service; match players, games and venues; manage teams and reservations; prevent schedule conflicts; operate chat, notifications, check-in and reliability; provide Support; moderate abuse; diagnose problems; maintain records; and improve JuegaNow.
We may use aggregated or de-identified information to understand product usage and improve features where reasonable.
9. Visibility, providers and disclosures
Visibility depends on the feature. Other members may see profile details needed for local sports discovery, selected sports, public team or venue information and reliability. Confirmed participants may receive game-specific details such as exact location and Game Chat access.
Support and authorized administrators can access information reasonably necessary to resolve tickets, disputes, safety issues, abuse or technical problems.
JuegaNow relies on hosting, email, mapping and other service providers. Providers can process information on our behalf. We may also disclose information when required by law, to protect rights or safety, or as part of a legitimate business transfer subject to applicable protections. JuegaNow does not currently sell personal information for money.
10. Cookies and tracking
JuegaNow currently uses essential technologies such as the PHP session cookie needed to keep you signed in securely and a language preference cookie used to remember your chosen interface language.
JuegaNow does not currently use advertising-tracking cookies as part of the platform described by this Policy. If analytics, advertising or additional tracking technologies are introduced later, this Policy and any required consent controls will be updated.
11. Retention
We keep information for as long as reasonably necessary to provide the service, maintain account and participation history, resolve disputes, protect users, prevent abuse, comply with legal obligations and preserve legitimate operational records.
Retention periods can differ by data type. Some records may remain after account closure when necessary for security, fraud prevention, legal obligations, dispute history, backups or enforcement.
12. Your choices and privacy rights
You can update many profile and preference fields through JuegaNow. Depending on where you live, applicable law may also give you rights to request access, correction, deletion, restriction, portability, objection or information about how your data is used, and in some jurisdictions rights concerning sale or sharing.
To make a privacy request that is not available through your account, contact Support or support@jueganow.com. We may need to verify the request and may retain information where the law permits or requires it.
13. Security, international use and younger users
JuegaNow uses measures designed to protect information, including password hashing, protected server-side configuration, access controls and CSRF protections. Sensitive API credentials are intended to remain server-side. No system can be guaranteed absolutely secure, so use a strong unique password and report suspected unauthorized access.
JuegaNow is designed for multiple countries and languages. Information may be processed or stored in locations different from where you live, including where JuegaNow or its providers operate. Appropriate transfer protections will be used where applicable law requires them.
JuegaNow should be used only by people who can legally use the service where they live. If local law requires parental or guardian consent or other protections for a younger user, those requirements must be followed.
14. Changes, contact and complaints
We may update this Policy as JuegaNow adds features, providers, mobile applications or new legal and security requirements. The current version and effective date are shown on this page. For material changes, we may provide notice and may ask members to explicitly accept updated legal documents.
Privacy questions, requests or complaints can be submitted through JuegaNow Support or support@jueganow.com. Depending on your location, you may also have the right to contact your local data-protection or consumer authority.